Delivery & Shipping
DELIVERY
& SHIPPING
Free
worldwide delivery on orders over 1,900.00 €.
Delivery is
estimated within 5-10 working days in Europe with a flat rate charge of 25€.
For the
rest of the world the expected delivery is 12 - 14 working days (depending on
custom delay) with a flat rate of 50€.
Free
shipping announced, it does not mean there are no costs on our side. Therefore
in case of return of the piece the transport for delivery of the piece will be
deducted from reimbursement at the standard shipping rate depending on
destination (25€ for Europe – 50€ for rest of the world).
You will be
notified via email when your order will be dispatched with tracking information
for your package. For reasons of security, Items purchased on the E-shop will
be delivered in plain packaging to the address linked to the credit card, and
the signature of an adult aged 18 years above will be required upon delivery.
Please note all items must be signed for. Please ensure that you are able to
sign for the package at the delivery address provided when placing your order.
Orders are
shipped Tuesday to Friday, except on public and national holidays. The
merchandise must be delivered in the presence of a person who is legally of
age, the delivery person handing the recipient the parcel receipt and asking
him to sign it. Two (2) attempts will be made to deliver the goods per
shipment. Should the parcel be refused, or after (2) attempts to deliver it,
the parcel will be returned to Alkemeya. If there is no-one available to take
receipt of the parcel, an advice note saying that an attempt had been made to
deliver it will be left in the recipient’s letter box. The Client can then
contact the shipping company to reschedule delivery. When the goods are
delivered, you should check that the articles are in order and indicate any
reserves you may have in writing, on the delivery note if possible. Please then
sign it and note any anomalies observed (parcel opened, damaged, Item damaged,
missing etc). You should then contact the customer consultants by email :
care@alkemeya.com
If the
articles do not comply with your order or if they are not to your satisfaction,
you may return them and ask for an exchange or for a refund within the
conditions described here below.
Delivery times depend on the items ordered and on the country in which the order was placed . You will be advised of the delivery time when you place the order. The delay of the delivery is less than 15 days. Alkemeya cannot be responsible for unforeseeable delays in delivery.